Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
342
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-03-14
Person
2
5
0
14th March 2024
What a complete mess they texted me to say my appointment had been cancelled so I phoned waited 3/4 hour to get a pick up then she said she cannot here me and put the phone down on me! So Rude I went to surgery to be told I did have a appointment at 10am so I said when were you going to inform me I had this appointment she said we did so I showed her my phone there was NO message if I had not gone to the surgery I would not have had my appointment it’s a complete shambles
Suggested improvements
Ok so there is no need to keep people waiting on the phone for 3/4 hour there was only 3 in front of me it’s always the same you can never get through the receptionist are rude this was never like this don’t know what happened but it was not for the better I am not the only one complaining about the state of trying to get through to this doctors why should it take nearly one hour to pick up the phone when there are only 3 people infront it’s a disgrace when you are really ill and trying to get help you don’t need having to hang on the phone so long only to have the phone put down on you
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your feedback and we are very sorry to hear about your frustrating experience. This is certainly not the level of service we aim to provide, and we apologise for any inconvenience caused. Your feedback is important in helping us address these issues and improve our services. Please know that we take all concerns seriously and are committed to making necessary improvements. If you would like to discuss this further, please do contact me on julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-13
Person
4
5
0
13th March 2024
No idea re getting appointments. Was invited for blood pressure check up and then invited for follow up appointments.
Suggested improvements
All went well
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We are pleased to hear that your appointments went well. If you have any questions or need any assistance around scheduling appointments, please do contact me at julie.taylor167@nhs.net. Kind regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-12
Person
5
5
0
12th March 2024
I’ve never had a problem with Patford House. Always get an appt.
The practice nurse Jordan I saw yesterday was lovely. Very friendly.
Suggested improvements
.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that you have always had a positive experience with us and that you found Nurse Jordan to be friendly during your recent visit. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-12
Person
4
5
0
12th March 2024
Always easier if they make one to see you, not so if you want to see them.
Suggested improvements
Not sure what can be done to improve the system as people moving into the area means that the system is overloaded.
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We understand that scheduling can be challenging, especially with increasing demand due to population growth in the area. We are continuously working to streamline our system and accommodate everyone as efficiently as possible. We appreciate your feedback. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-03-10
Person
5
5
0
10th March 2024
efficient and professional
Suggested improvements
nothing, it was great
21st March 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your kind review! We are pleased to hear that you had a positive experience with us. We are committed to maintaining high standards of efficiency and professionalism in our services. We really appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c